"Our valued SaaS customers are passing us over to procurement for our contract renewal negotiation – it’s a nightmare!" This is something...

Earlier this week, I discussed three common mistakes made by Account Managers and Customer Success Managers when negotiating SaaS...

For those that work in Account Management and Customer Success roles in SaaS businesses, the contract renewal cycle is where significant...

I am extraordinarily lucky to have two wonderful daughters aged two and a bit and 5 months old. My eldest, Lola, now chatty, energetic...