Guy JohnsonAug 22, 20223 min"Our SaaS customers are passing us to procurement for our contract renewal negotiation""Our valued SaaS customers are passing us over to procurement for our contract renewal negotiation – it’s a nightmare!" This is something...
Guy JohnsonJul 8, 20222 minSaaS Account Managers! Solutions to 3 mistakes you're making in you contract renewal negotiationsEarlier this week, I discussed three common mistakes made by Account Managers and Customer Success Managers when negotiating SaaS...
Guy JohnsonJul 5, 20222 minThree common mistakes made by Account Managers in their SaaS contract renewal negotiationsFor those that work in Account Management and Customer Success roles in SaaS businesses, the contract renewal cycle is where significant...
Guy JohnsonSep 15, 20213 min“One carrot… that’s my final offer” / a study of Toddler negotiation strategies at mealtimesI am extraordinarily lucky to have two wonderful daughters aged two and a bit and 5 months old. My eldest, Lola, now chatty, energetic...